Tugas Metode Riset

Kesimpulan

Variabel kehandalan (reliability), ketanggapan (responsiveness), Jaminan (assurance), empati (emphaty) dan bukti langsung (tangibility) berpengaruh positif dan signifikan terhadap kepuasan nasabah suatu bank. Menurut persepsi nasabah, kecepatan pemberian layanan pada para nasabah masih perlu diprioritaskan untuk meningkatkan kepuasan nasabah suatu bank.

About sycintyacitradenanda

look at me , you may think you see who I really am , but youll never know me . I am now in a world where I have to hide my heart and what I believe in . but somehow , I will show the world whats inside my heart and be loved for who I am . "I am LIMITED EDITION" View all posts by sycintyacitradenanda

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